위홈

Policy

Security Deposit

The deposit is not included in the accommodation fee

Although security deposits are rare, they are intended for prompt compensation in the event of damage to the property caused by the guest during their stay. Regardless of whether a security deposit is set, guests are responsible for compensating for any damages to the property.

  • Hosts can choose to set a security deposit optionally.
  • Guests pay the security deposit along with the accommodation fee on the payment page when booking the property.
  • The security deposit is managed by Wehome, not paid to the host, and Wehome ensures it is safely and accurately refunded to the guest.

The deposit is refunded safely and accurately

If there is no damage to the property or facilities during the stay, the security deposit will be refunded safely and accurately to the guest by Wehome.  

  • Wehome will directly refund the security deposit to the guest. 
  • The refund will be processed on the Thursday following one week after check-out. This is to allow time for the host to confirm any damages and for Wehome’s settlement cycle.
  • The refund will be made using the same method the guest used for payment. If paid by card, Wehome will process a partial refund of the deposit amount, and the actual refund date may take more than three business days depending on the card company or bank’s processing times

If compensation is necessary, the balance will be refunded

Although rare, compensation is needed for repairs to property damage caused by a guest’s stay. If compensation is required, it will be handled according to the following procedures:

  • The host must inform the guest about any damage to the property.
  • Within 7 days after check-out, the host must report the damage to Wehome. If the host does not report the damage within 7 days, the security deposit will be automatically refunded to the guest. Please refer to the Host Damage Report and Compensation Claim guidelines. Upon receiving a damage report, Wehome will hold the security deposit.
  • The host can claim compensation for the reported damage with supporting evidence within 14 days after check-out. Wehome will verify the damage and, if necessary, follow mediation procedures.
  • Wehome will deduct the compensation from the security deposit and refund the balance. Wehome will pay the compensation to the host and close the case.

Notes:

  • If there is a disagreement between the guest and the host, the objective decision made by Wehome must be followed.
  • If the compensation amount exceeds the security deposit, the guest may be charged the difference.
  • If no security deposit was set, the guest will be charged the compensation amount.

Host damage report and claim procedure

In the event of property damage, please refer to the host damage report and compensation claim procedure. You can also submit a compensation claim on the relevant page.