Get help or contact Wehome Support
Both hosts and guests can receive assistance throughout the entire process, from before the stay begins to after it ends. If you need help from Wehome, please contact the Wehome customer service center.
For general inquiries, you can easily find information at the help center. For guest-specific questions about hosts or properties, it’s quickest to send a direct message or make a phone call for clarification. In case of emergency situations related to safety and crime, please call 119 or 112 for assistance. If you require tourist information, translation services, or need to report any inconvenience while touring, please call the 1330 Tourism Hotline.
Explore the Help Center
At the help center, guests and hosts can find general information and answers to frequently asked questions that they may have.
Contact your Host or guest
If there is an issue related to the accommodation or reservation, sending a message to the guest or host should typically be the easiest and fastest way to resolve the problem. Alternatively, you can also call the host or guest. Information on how to message or call the guest and host is available on your travel itinerary.
Contact Wehome Customer Service
Do you have a complaint or need further assistance?
If you need help negotiating a resolution with a guest or host, Wehome can mediate for you.
Please contact Wehome through our live message customer center, email, or phone (1544 5665, or +82 2 2088 5665 if calling from overseas).
In the event of a report of an impending danger, Wehome may contact the police to verify the safety of the parties involved.
If you or someone else feels threatened or unsafe, your first action should be to contact 119 or 112 for emergency assistance or police intervention. If you witness or experience any behavior that violates Wehome’s terms or policies, please inform Wehome.
Travel Hotline and Translation 1330
You can receive guidance or interpretation for all tourist information. You can also report any tourist-related inconveniences.
For emergency, call to Korea local authorities
If you feel threatened or are concerned for your safety, contact 112 or 119 immediately.
Be aware that false reporting can result in administrative or criminal penalties.