위홈

Cancellation policy

This cancellation policy will be effective from 9:00 AM on July 15, 2024 in Korea Standard Time. ffective from August 20, 2024, with slight modifications applied. Check the cancellation policy that is effective by 9:00 AM on July 16, 2024. 

Sometimes, unavoidable situations may require guests to cancel their reservations. To facilitate smooth hosting, hosts can select their preferred refund policy for each accommodation. There are standard cancellation policies for reservations of 28 nights or fewer, and special cancellation policies for reservations longer than 28 nights.  There are some cases where your cancellation policy may be overridden.

  • Standard Cancellation Policy: Applies to reservations of 28 nights or fewer as determined by the host.
  • Special Cancellation Policy: Applies to reservations longer than 28 nights regardless of the host’s standard cancellation policy.
  • Other Cancellation Policies: Separate policies may apply for special events, government-supported promotions (e.g., Korea Accommodation Sale Festa), and reservations with external partners.

If a host cancels a confirmed reservation, the refund policy  of host cancellation will apply.

Notes

  • To cancel a reservation, click the [Cancel Reservation] button in the itinerary of the respective reservation under My Trips.
  • For long-term stays of 28 nights or more, the Long Term Firm cancellation policy applies instead of the standard refund policy set by the host.
  • The cleaning fee is refundable only if the reservation is canceled before check-in. 
  • The service fee is refundable only for cancellations made before the check-in time or check-in.
  • If service fees are refundable, they will be refunded according to the percentage set by the cancellation policy. 
  • The booking time is based on the final confirmation time, not the guest’s booking request time. 
  • The time and date applied to the cancellation policy are based on Korean Standard Time. 
  • Cancellations due to unavoidable reasons, such as natural disasters, may not be eligible for refunds.
  • The deposit is refunded by Wehome in the same method the guest paid, on the Thursday following 7 days after check-out. If there is compensation for damages to the accommodation, the compensation amount will be deducted before the refund. For details, please refer to the deposit policy.
  • Wehome provides legal home-sharing services under the government’s pilot exemption system. Unavoidable cancellations due to government policies or local government administration will result in a full refund of the amount paid by the guest without additional compensation.
  • Wehome Comparison with Airbnb’s refund policy: Wehome adjusts its policies to follow the policies of the Korean government and to enhance the overall community’s trust compared to Airbnb.
    • In favor of guests, Wehome’s cancellation policy is similar to Airbnb’s.
    • Wehome’s service fees are also subject to refunds, just like accommodation fees.
    • Airbnb’s standard refund policy (for stays within 28 nights) includes four levels: Flexible, Moderate, Firm, and Strict. Wehome’s standard cancellation policy (for stays within 28 nights) matches Airbnb’s Flexible, Moderate, and Firm levels. Instead of Strict, we have added a new level called Balance between Moderate and Firm.
    • For stays of 28 nights or more, Airbnb’s refund policy includes Firm and Strict levels. Wehome’s long-term stay refund policy is unified under the Firm level.

Adjustments as of August 20, 2024

  • The reference point for all cancellation policies will change from the check-in time to the check-in date.

  • In the Flexible policy, the 24-hour check-in rule will be replaced by the day before check-in.

Wehome refunds service fee

  • Wehome includes service fees in the refund policy.
  • Service fees will be refunded according to the same percentage as the accommodation refund policy.
  • The service fee is refundable only for cancellations made before the check-in time or check-in.

Standard Cancellation Policy (for reservations fewer than 28 nights)

Flexible

  • Guests can cancel one day before check-in for a full refund, and the host won’t be paid.
  • If they cancel after that, the host will be paid for each night they stay, plus 1 additional night.
    • If the cancellation is made on the check-in day, the host will receive payment for one night’s accommodation.
    • If the cancellation is made after the check-in date, the host will receive payment for the nights already stayed and one full night’s accommodation.

Moderate

  • Guests can cancel until 5 days before check-in for a full refund, and the host won’t be paid.
  • If they cancel after that,  the host will be paid for each night they stay, plus 1 additional night, plus 50% for all unspent nights.

Balance

  • Guests can cancel until 14 days before check-in for a full refund, and the host won’t be paid.
  • If they cancel after that, the host will be paid for each night they stay, plus 1 additional night, plus 50% for all unspent nights.

Firm

  • To receive a full refund, guests must cancel at least 30 days before check-in.
  • If they cancel between 7 and 30 days before check-in, the host will be paid 50% for all nights.
  • If they cancel less than 7 days before check-in, the host will be  paid 100% for all nights.
  • Guests can also receive a full refund if they cancel within 48 hours of booking request, if the cancellation occurs at least 14 days before check-in.

Firm - Long term (28 nights or more)

If the host choose this policy, it will apply to all stays of 28 days or longer and overrides your standard cancellation policy for those stays.

  • To receive a full refund, guests must cancel at least 30 days before check-in.
  • If a guest cancels after that, you’ll be paid 100% for all nights spent, plus 30 additional nights.
  • If fewer than 30 days remain on the reservation when the guest cancels, the host will be paid 100% for all of those remaining nights.

Other Cancellation Policies

Separate policies apply for special events, government-supported promotions, or reservations with external partners. These policies replace the standard cancellation policy or the long-term stay cancellation policy.

Reservations for Government-Supported Discount Promotions such as Korea Accommodation Sale Festa

Reservations made under government-supported discount promotions may be subject to separate cancellation policies specific to the event.

Reservations for Partner Affiliate Accommodations

For ONDA accommodations booked through Wehome, the refund policy will follow the individually specified policies of each accommodation, rather than Wehome’s standard cancellation policy. Please check the cancellation policy stated on each detailed page.

Exceptional Accommodation Reservations

For events or special circumstances different from standard stays, the following exceptional cancellation policies may apply:

  • Non-refundable: In certain cases, hosts or Wehome may apply a non-refundable option to the accommodation to increase host revenue.
  • Very Strict 30/60 Days: If the guest cancels 30 or 60 days or more before check-in, 50% of the accommodation fee will be refunded. If the guest cancels after this period, the full accommodation fee will be paid to the host. The reference period can be 30 days, 60 days, or otherwise specified.

When the host cancels a reservation

For the latest information on this topic, please refer to the updated section on when the host cancels a reservation.

Wehome's Arbitration

  • In the event of a dispute between the host and the guest regarding the application of this refund policy, Wehome has the final decision-making authority.