Guest FAQ
At Wehome, we provide a Frequently Asked Questions (FAQ) page to ensure that guests have a smooth experience from booking to check-out. This page offers clear and concise answers on a variety of topics that guests might be curious about, including booking methods, payment options, cancellation policies, and safety guidelines. By accessing this information, guests can prepare for their trips more comfortably and safely, and easily resolve common issues that may arise during their stay. Wehome always prioritizes the convenience of our guests and strives to deliver an exceptional accommodation experience.
In Korea, Wehome over Airbnb
Unexpected events can change travel plans. At Wehome, we refund service fees just like accommodation fees. Airbnb does not refund service fees.
This is to help Wehome guests save more and make reservation changes without any burden compared to Airbnb.
Wehome prioritizes the interests and values of our customers over those of investors.
Wehome’s fees are over 30% lower than Airbnb’s. The guest fee at Wehome is 12% including VAT, whereas Airbnb’s is over 18.04%.
Not only are our fees lower, but Wehome also refunds service fees upon cancellation. Airbnb does not refund service fees.
Wehome offers various discount coupons, and guests can expect significant discounts for long-term stays.
Wehome, being a legal platform, provides peace of mind while significantly reducing burdens with lower fees and fee refunds.
- Wehome is a local home sharing service in Korea, offering services optimized for the Korean market. We provide quick local customer service through Kakao Pay.
- Wehome is the only home sharing platform certified by the Korean government. All of Wehome’s properties are legal, ensuring peace of mind. Leveraging our local strengths, Wehome collaborates with hosts to improve and manage the quality of accommodations, making them more trustworthy.
- Home sharing is not just about unique stays but also about experiencing life like a local. Wehome offers rich local experiences.
- As Korea’s number one home sharing platform, Wehome aims to create the world’s best local home sharing culture.
Operating illegal accommodations is illegal, but staying in them is also illegal. Additionally, it is illegal for domestic guests to stay in home sharing accommodations registered under the foreigner tourist city home business (외도민업).
- Because illegal lodging is against the law, guests do not receive legal protection. This can cause significant issues if unexpected accidents occur.
- Furthermore, due to crackdowns on illegal accommodations, reservations can be canceled, causing great inconvenience.
Staying in unregistered illegal accommodations on Airbnb is both illegal and unsafe. While Airbnb does have hosts registered under the official lodging business (외도민업) for legal home sharing, this registration only permits hosting foreign guests. Additionally, it does not allow for entire home rentals. At Wehome, accommodations are legally certified for domestic guests under the home sharing special pilot program, ensuring legal protection.
This is why Airbnb hosts direct guests to book through Wehome for legal domestic stays.
The illegal activities of Airbnb disclosed in the National Assembly of South Korea.
About Wehome
The Foreign Tourist City Home Business Act makes it illegal for domestic guests to use home sharing services. Hosts who accept domestic guests in this license accommodations can be penalized, and guests will not receive legal protection.
For domestic home sharing, there is the regulatory sandbox special pilot program for home sharing. By receiving special approval from Wehome, a company under this pilot program, both domestic and foreign guests can legally and safely use home sharing services.
The home sharing license certified by the Korean government allows certain companies, like Wehome, to legally offer home sharing services to both domestic and foreign guests.
This program provides a regulatory sandbox that grants special approval, ensuring legal protection and compliance for home sharing operations.
Wehome is the only company that received the special certification from the government in 2019 and has been providing services since 2020 under this home sharing license.