Paying for a reservation

Global guests: You can make payments using debit cards that are part of the global Visa, MasterCard, American Express, and JCB credit card networks.

Domestic guests: In Korea, all domestic cards are accepted, along with additional payment options like Kakao Pay and bank transfers.

Wehome supports various currencies to facilitate easy use by guests from around the world. When entering payment information, you can choose your preferred currency, and you can change the default currency at any time. However, while the accommodation fee calculation is displayed in the supported currency, the actual payment is processed in Korean Won (KRW). The exchange rates between the supported currencies and KRW are updated every two hours.

All fees on Wehome are displayed in the currency you have designated. During the booking process, if you change the currency, the fees will automatically update to the newly selected currency. Before the booking is finalized, the payment page will also display the fees in the new currency.

Third-party Fees:
If you make a payment in a different currency than the one designated as the basic payment method, your bank or credit card company may charge a currency conversion fee. Wehome is not responsible for these fees, so please consult your bank or credit card company for more details.

Foreign Transaction Fees:
If the amount listed on your bank or credit card statement differs from the amount shown on the Wehome payment page, it may be because the bank or credit card company has classified Wehome’s payment processor as a foreign entity. In this case, even if the charge was processed in the standard currency designated on your payment method, you may still incur foreign transaction fees.

Wehome does not get involved in the imposition or refund of foreign transaction fees. For detailed information related to foreign transaction fees, please contact your bank or credit card company.

The total reservation cost is calculated based on the nightly rate set by the host, as well as any additional fees and costs determined by the host or Wehome.

Types of Fees:

• Wehome service fee: This is a guest service fee imposed by Wehome, used to provide customer support services and ensure smooth operation of the platform.
• Cleaning fee: Some properties may charge a cleaning fee to cover the costs of cleaning the accommodation after guest check-out.
• Additional guest fee:  Hosts of some properties may charge an additional fee per person if the number of guests exceeds a certain limit.

Wehome gets a service fee at the time of booking confirmation to cover costs necessary for providing customer support and smooth operation of the platform. The Wehome service fees are divided into guest fees and host fees.

• Guest service fee: Typically, the guest service fee is less than 10.9% of the accommodation subtotal (including the accommodation rate and additional fees imposed by the host), which amounts to 12% when including VAT. This is 30% to 50% cheaper than Airbnb, where guest service fees range from 14.2% to 16.5%. The guest service fee may vary based on various factors and could be higher or lower depending on the reservation. For stays of 28 nights or more, a lower guest service fee is applied. The guest service fee can be reviewed on the payment page before booking confirmation.
• Host service fee: Most hosts pay a fee of 2.72%, which increases to 3% when including VAT. The host service fee is calculated based on the accommodation subtotal (including the accommodation rate and additional fees charged by the host but excluding the guest service fee and taxes) and is automatically deducted from the payment to the host.
• Value-Added Tax (VAT):
  VAT may be added to these fees according to the laws of the jurisdiction. In such cases, VAT is included in the service fee.

Wehome reserves the right to change the service fees at any time, and all changes are made in accordance with Wehome’s terms of service.

Some people may suggest that you chat on Facebook messenger, by text, or somewhere other than Wehome. But if you do, you lose the protections of our cancellation and refund policies, Host damage protection, Terms of Service, Payments Terms of Service, Legal protection and other safeguards.

Leaving also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

Pay your Host through Wehome
You can always check if your reservation was booked through Wehome.

We protect you and the Wehome community
We do our best to keep you safe by reviewing messages on the Airbnb platform. We’ll block potentially dangerous messages that contain words or numbers that might include contact information or references to other sites, including external links.

You can help. If you get a suspicious message, let us know by reporting it or flagging it.

If damage occurs during a stay, the host can request compensation from the guest for the damage. To protect against guests who may refuse to compensate for damages, hosts can set a security deposit.

If the host and guest reach an agreement, the guest will compensate for the damages in the agreed amount. If no agreement is reached between the host and the guest, and Wehome’s mediation determines that the guest is responsible, the guest may be charged for the damages.

If there are no issues during the stay, the deposit will be 100% refunded to the guest. The deposit is refunded on the second Thursday after checkout.