Help Center
Getting started on Wehome
Welcome Home! Wehome, where safety and legality lead the way in travel experiences. As a legally certified platform, Wehome ensures secure and safe stays with all accommodations and hosts meticulously verified. Whether you’re a host or a guest, Wehome stands out by offering not only lower service fees compared to competitors like Airbnb but also a more flexible cancellation and refund policy. Enjoy prompt local support and enriching local experiences, ensuring great value for your money. Discover a unique home that suits your taste and start making unforgettable memories with our vibrant community!”
The Wehome community
Wehome is a community based on connection and belonging. We take the safety of our Hosts and guests very seriously—Hosts must meet and maintain quality standards, and all personal profiles and listings are verified. We work to keep everyone safe on our site and app with encrypted personal data and a trusted payment system. Plus, we have a 24/7 community support team ready to answer any of your questions.
Standards for Hosts of stays including more about listing accuracy, cleanliness, and communication.
Standards for guests on stays including more about respect for the community, the space, and the house rules.
Getting set up
Creating an account is free and easy! We’ll need to know a few basic details and then you’ll be asked to submit your government ID—which we don’t share with Hosts or anyone else. Now you’re ready to book!
You can easily create a Wehome account for free. Simply click on ‘Sign Up’ on the Wehome website (wehome.me), or download the Wehome mobile app and follow the instructions to create your account. You can join Wehome using one of the following options: an email address, phone number, Facebook account, Google account, Apple account, KakaoTalk, or Naver account. After completing the registration, phone number verification is required to book travel through Wehome. You can verify your phone number in your profile or on the booking page before payment. Verification may also be required before listing a property for hosting.
Let’s explore the basic aspects related to booking accommodation:
- Introducing Yourself to the Host: Before you start your search, it’s important to complete your profile. This way, when you send a reservation request to a host, they can learn about you. Add a profile picture. Some hosts only accept reservations after verifying the guest’s information.
- Finding the Right Accommodation: Part of the joy of traveling is the excitement of planning. Discover a comfortable and uniquely styled accommodation that perfectly suits your taste on Wehome. All accommodations and hosts on Wehome are legally registered and verified, allowing you to travel with greater peace of mind.
- When Searching for Accommodation: Enter the dates of your stay and the number of people to receive accurate pricing information. Pay special attention to the following on the accommodation page: description, photos, reviews, house rules, amenities, and cancellation policy.
- Communicating with the Host: You can always message the host if you have any questions, and hosts typically respond within 24 hours.
- Booking: Once you find an accommodation you like, it’s time to book. The booking process depends on the reservation method chosen by the host. While some accommodations are available for instant booking, others may require you to wait for the host’s approval after sending a reservation request.
When you send a reservation inquiry to a host for specific dates, you might get lucky and receive an invitation to book or a special offer from the host. In such cases, you can accept the special offer directly through the message window. It’s advisable to book quickly when you receive a special offer, as these deals can be time-sensitive.
Hosting basics
If you’re interested in hosting your space, we’ll guide you through the process step-by-step.
5 rules for hosting
Listings should maintain a high overall review rating and avoid too many low ratings. We’ve found that Hosts who get great reviews tend to focus on four things: reservation commitment, timely communication, accurate listing details, and cleanliness.
Hosts should honor accepted reservations and provide a reliable check-in experience.
Cancellations: Hosts should not cancel confirmed reservations, unless there are certain valid reasons beyond the Host’s control. Even in these cases, Hosts should do their best to cancel with as much lead time as possible and contact Wehome if they need help.
Check-in: Hosts should provide their guests with the ability to readily access the listing at check-in (ex: correct directions, updated keycode, etc.) and throughout their stay.
Hosts should be available to respond to guest inquiries or unexpected issues that may come up before and during stays.
We recognize that Hosts have many demands on their time. What is considered a reasonable response time can depend on specific circumstances, like the nature of a guest’s inquiry and the stage of their trip.
The listing page at the time of booking should accurately describe the home and reflect the features and amenities that will be available at the listing from check-in to checkout, including:
- Booking details: Hosts should only change the details of an accepted booking (dates, price, etc.) with the guest’s prior consent.
- Location: The location information (map pin, address, etc.) on the listing page should be accurate. The listing page should also disclose any information about the surroundings that may impact the level of noise.
- Type, size, and privacy: The listing page should accurately describe the type of accommodation offered (private room, entire home, etc.), the setup of the listing (number of bedrooms, size of beds, etc.), and the level of privacy (presence of an on-site property manager, other guests, etc.).
- Property: The place provided should be the one that was booked, and the photos and description on the listing page should accurately represent the space provided. Hosts should only substitute one listing for another if they have prior agreement from the guest and the guest has accepted a trip change request.
- Amenities and house rules: The listing page should disclose applicable house rules and accurately represent all available amenities (hot tub, kitchen, gym, etc.) and features offered in the listing. If the listing advertises “essential amenities”, all amenities from this list should be available to guests. If there are restrictions associated with amenity access, these should also be fully disclosed on the listing page (for example, a pool that is only available during certain hours or months of the year).
All listings should be clean and free of health hazards before guest check-in.
- Health and safety: Listings should be free of health hazards (mold, pests, etc.).
- Cleanliness: Hosts should provide listings that meet a high standard of cleanliness (free of extensive dust, pet dander, dirty dishes, etc.).
- Guest turnover: Hosts should be sure to clean between every stay (do laundry, take out trash, vacuum/sweep, wipe down surfaces, etc.).