Help Center
WeCare to protect guests
Secure, Support, and Simplify with WeCare—because your safety is our top priority, and we go the extra mile to ensure you feel at home, anywhere.
Introducing WeCare: Your Ultimate Protector
In a world where peace of mind is priceless, Wehome proudly introduces WeCare, a new benchmark in guest and host protection, designed to offer more than just a promise—WeCare delivers unparalleled security and support.
Every booking comes with WeCare for guests. If there’s a serious issue with your Wehome that your Host can’t resolve, we’ll help you find a similar place, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a full or partial refund.
If anything comes up, your Host is your best point of contact; it’s likely they’ll be able to fix it. You can message your Host directly from your inbox to let them know what’s going on.
Why Choose WeCare Over AirCover?
- Local Compliance and Safety: As the only government-endorsed hosting platform in South Korea, WeCare guarantees compliance with local laws, providing a layer of security that international platforms can’t match. More than 90% of Airbnb lists are not legally registered as proven at the National Assembly of the Republic of Korea, bit.ly/airbnbfact.
- Broader Coverage: WeCare extends its protective umbrella to encompass situations beyond the typical scope of rental issues, including more comprehensive protection against fraud, property damage, and unexpected cancellations.
- Rapid Local Support: Our local teams are ready around the clock to provide you with immediate assistance, ensuring that help is always just a moment away, no matter where you are in Korea.
- Transparent and Fair Practices: With WeCare, what you see is what you get. There are no hidden clauses or unexpected fees. We believe in maintaining transparency with our users, which fosters a trusting relationship.
WeCare protection
All home sharing listings and hosts on Wehome are officially registered in accordance with South Korean law. Guests can stay in legal accommodations and receive safety and legal protection.
If your Host cancels within 30 days of check-in, we’ll help you find a similar place, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a refund.
When you have a confirmed reservation, you’ll have your Host’s email and phone number in the message thread for your trip. If you can’t get into your Wehome on arrival, your Host doesn’t respond or can’t resolve the issue, we’ll help you find a similar place, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a refund.
If the listing is different than advertised, your Host is a great resource to fix the issue. If the listing is significantly different than advertised and your Host can’t resolve the issue, we’ll help you find a similar place, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a full or partial refund.
If you ever feel unsafe, we’re here to help you get priority access to specially trained safety agents who will assist you with your safety issues or directly connect you to local emergency authorities, day or night.
- Once the reservation is confirmed, the host’s phone number will be displayed in the message window for that trip. You can send a message to the host or call the host directly.
Detailed information and instructions for check-in can be found on the itinerary page.
If you are unable to contact the host by any means, please send a text to Wehome customer service or call +82-1544-5665 (or, +82-2-2088-5665).
In case of urgent emergency in health, fire, crime, you may call to local local emergency authorities, day or night.
WeCare for guests provides support for serious issues with your booking (e.g. Host cancellation within 30 days of check-in) or during your stay (e.g. the heat going out in winter, the listing has fewer bedrooms than listed, it’s a different type of home—a private room instead of an entire home, a major advertised amenity such as a pool or kitchen is missing) but it doesn’t include more minor inconveniences, like a broken toaster.
Your Host is your best point of contact to reach out to if anything comes up. You can message your Host directly from your inbox to let them know what’s going on.
If an issue does come up during your stay:
- Take photos or videos of the issue, if you can.
- Contact your Host within 72 hours of discovering the problem and describe the issue to them to see if they can resolve it.
- If your Host can’t resolve the issue or doesn’t respond at all, contact us as soon as possible.
- We’ll review it and if we find it’s an issue that’s supported by WeSafe for guests and you’d like to leave the place, we’ll help you find a similar place to stay, depending on availability at comparable pricing. If a similar place isn’t available or you’d prefer not to rebook, we’ll give you a full or partial refund.
Note: WeCare for guests is not an insurance policy. It doesn’t cover travel related issues (e.g. your trip is delayed due to a storm, your luggage is damaged by your carrier).
