Find your Host's cancellation policy

Maybe you just need the peace of mind before booking, or perhaps you need to cancel right now. Here’s how to find the cancellation policy for your stay.

Find the cancellation policy before you book

You can find cancellation details on the listing page, and during the booking process—before you pay.

Find the cancellation policy for a confirmed reservation

You can check the cancellation policy through My Trips > Reservation detains >  Cancellation Policy.

Cancellation deadlines and refunds

The times and dates we display for cancellation policies are based on the local time zone of the listing. Cancellation deadlines for receiving refunds are measured from the check-in time for the listing in its local time zone, or 3:00 PM if no check-in time is specified.

If you want to know what your refund will be, start canceling your reservation and we’ll show you a detailed breakdown. Depending on the length of your stay, when you cancel, and the cancellation policy that applies to your reservation, you may get a partial refund if you cancel after check-in—learn more about different cancellation policies.

Learn more about how refunds work for cancellations. Remember that the amount refunded will never be more than the amount you have actually paid at the time you cancel—learn more about refund amounts.

Extenuating circumstances

If a reservation is affected due to an emergency or natural disaster, it may be considered an extenuating circumstance and eligible for a refund.

Wehome may adjust the existing cancellation policy based on the following [extenuating circumstances].

Extenuating Circumstances

  1. Government Travel Restrictions: If a government agency unexpectedly changes visa or passport issuance requirements, making it impossible to travel to the destination. However, issues related to personal circumstances such as lost or expired passports do not qualify.
  2. Emergency Situations and Epidemic Declarations: If a government declares a regional or national emergency, an epidemic, or a public health emergency, resulting in the government prohibiting entry or exit. However, endemic diseases generally associated with certain areas, such as malaria or seasonal flu, are not included.

Government Travel Restrictions: If a government agency imposes travel restrictions that prohibit traveling to or staying in the accommodation/experience area. However, non-binding travel advisories and guidelines are not included.

Actions for Extenuating Circumstances

  1. Discuss with the Host First: Communicate with the host regarding the reason for cancellation and discuss refund options.
  2. Submit Supporting Documents to Wehome if No Agreement is Reached: If you cannot reach an agreement with the host and the situation qualifies as an extenuating circumstance, please submit supporting documents. Wehome will mediate in such cases.



Issues while you're on a trip

If you are a Host or want to learn more about what cancellation policies are available, please refer to cancellation policies for your listing.

Cancellation policies for Hosts

If you encounter issues when you arrive at your listing that the Host cannot resolve quickly, you may be protected under our Rebooking and Refund Policy.

Related information

Canceling your reservation for a stay
You can go to your trips to cancel or make changes to your reservation.