Maybe you just need the peace of mind before booking, or perhaps you need to cancel right now. Here’s how to find the cancellation policy for your stay.
You can find cancellation details on the listing page, and during the booking process—before you pay.
You can check the cancellation policy through My Trips > Reservation detains > Cancellation Policy.
The times and dates we display for cancellation policies are based on the local time zone of the listing. Cancellation deadlines for receiving refunds are measured from the check-in time for the listing in its local time zone, or 3:00 PM if no check-in time is specified.
If you want to know what your refund will be, start canceling your reservation and we’ll show you a detailed breakdown. Depending on the length of your stay, when you cancel, and the cancellation policy that applies to your reservation, you may get a partial refund if you cancel after check-in—learn more about different cancellation policies.
Learn more about how refunds work for cancellations. Remember that the amount refunded will never be more than the amount you have actually paid at the time you cancel—learn more about refund amounts.
If a reservation is affected due to an emergency or natural disaster, it may be considered an extenuating circumstance and eligible for a refund.
Wehome may adjust the existing cancellation policy based on the following [extenuating circumstances].
Extenuating Circumstances
Government Travel Restrictions: If a government agency imposes travel restrictions that prohibit traveling to or staying in the accommodation/experience area. However, non-binding travel advisories and guidelines are not included.
Actions for Extenuating Circumstances
If you are a Host or want to learn more about what cancellation policies are available, please refer to cancellation policies for your listing.
If you encounter issues when you arrive at your listing that the Host cannot resolve quickly, you may be protected under our Rebooking and Refund Policy.
Guest
Canceling your reservation for a stay
You can go to your trips to cancel or make changes to your reservation.
Host